Refund policy

Return & Refund Policy

Last updated: 23/01/2025

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  unused, and in its original packaging. You’ll also need your order confirmation details for this process.

To start a return, you can contact us at support@battrestoretools.com or start the return process from your purchase history. Please note that all returns will need to be sent to a UK address, at the buyer's cost.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return information or questions at support@battrestoretools.com. 

Restocking fees 
We do not charge any restocking, return processing or order cancellation fees. The only fees applicable are the return shipping to send the item back to us, except for where the item is defective, damaged or if you have receive the wrong item.

Final sale items

We do not have any final sale items, and all purchases are refundable provided that the above conditions apply. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and send the refund too. 
If more than 10 business days have passed since we’ve approved your return, please contact us at admin@battrestoretools.com.